Thank you for choosing Azeribay Bookstore for your literary needs. We’re dedicated to providing efficient shipping and delivery services to ensure your satisfaction. Please read the following policy regarding shipment and delivery:
- Shipping Destinations: Azeribay Bookstore offers worldwide shipping to most countries. However, please note that we do not currently ship to Russian Federation, Belarus and Australia due to logistical constraints. However shipment to Australia is available for store items stored in Azerbaijan.
- Handling Time: We strive to process and dispatch orders as quickly as possible. Our standard handling time is within 2 business days. However, in some cases, handling may take up to 7 days, particularly during peak periods or for personalized/custom orders.
- Shipping Methods: We use reliable shipping carriers to deliver your orders safely and efficiently. Shipping options may vary depending on your location and the size/weight of your order.
- Tracking Information: For your convenience, tracking numbers will be provided for all orders. You’ll receive an email with the tracking details once your order has been dispatched. You can use this information to monitor the status of your shipment.
- Delivery Time: Delivery times may vary depending on your location and the shipping method selected. While we strive to deliver orders promptly, please note that international shipments may experience delays due to customs processing and other factors beyond our control.
- Refund Policy for Undelivered Items: If your order has not been delivered within 45 days from the date of shipment, you are entitled to request a refund. Please contact our customer service team with your order details, and we will promptly process your refund.
- Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. Azeribay Bookstore is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
- Lost or Damaged Shipments: In the rare event that your shipment is lost or damaged during transit, please contact our customer service team immediately for assistance. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
- Policy Updates: Azeribay Bookstore reserves the right to modify or update this Shipment and Delivery Policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our shipment and delivery policy, please don’t hesitate to contact us