Return policy

Return Policy for Azeribay

Thank you for choosing Azeribay for your literary needs. We’re committed to providing excellent service, including an efficient return process if the need arises. Below is our return policy:

  1. Return Period: You have up to 30 days from the date of delivery to return any item purchased from Azeribay.
  2. Condition of Returned Items: Please ensure that all returned items are in their original condition, including packaging, and show no signs of wear or damage. We reserve the right to reject returns that do not meet these criteria.
  3. Return Process: To initiate a return, kindly contact our customer service team at [contact email/phone number] to request a Return Authorization (RA) number. Returns made without an RA number will not be accepted. Once you have your RA number, securely package the item(s) and include a copy of your original receipt or order confirmation.
  4. Return Shipping: The buyer is responsible for covering all return shipping costs. For your peace of mind, we suggest using a trackable shipping method. Azeribay cannot be held responsible for items lost or damaged during return transit.
  5. Refund Process: Once we receive and verify the condition of your returned item(s), we’ll process your refund within [number of days] days. Refunds will be issued using the original payment method used for the purchase.
  6. Non-Returnable Items: Some items, such as digital downloads, gift cards, and personalized or custom-made products, are not eligible for return.
  7. Exchanges: At this time, we do not offer exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
  8. Damaged or Defective Items: If you receive a damaged or defective item, please reach out to us immediately for assistance. We’ll work swiftly to resolve the issue to your satisfaction.
  9. Policy Updates: Azeribay reserves the right to amend or update this return policy as needed. Any changes will be effective immediately upon posting on our website.

Thank you for your understanding and cooperation regarding our return policy. If you have any questions or require further assistance, please don’t hesitate to contact us. We’re here to help!